We pull all of our Online Purchases from our St. Albert/Sherwood Park Locations and require 24 hours to confirm the status & condition of your purchase. We strive to keep the website's inventory updated at all times, but item availability is NOT guaranteed. If an item is sold out, you will be notified via email and given your options or your credit card will be refunded.
Purchases Made in Store: Exchange or Store Credit within 10 days of purchase.
For Online Purchases:
Return Policy
We will gladly accept returns on regular priced or sale merchandise for exchange or store credit within 14 days of the customer receiving their order, based on postal tracking information. Items must be unworn with tags attached. Original packing slip receipt must accompany.
For purchase picked up in stores, returns must be made within 30 days of order date (regardless of pick up date).
Items can be returned by bringing order into one of our physical locations or mailing your return directly to us.
Mail Returns to:
Bella Maas Boutique
11 Athabascan Ave #168
Sherwood Park, AB
T8A 6H2
Attention: Returns #(your order number)
Customer is responsible for any shipping charges & Bella Maas Boutique is not responsible for any lost packages through the process of returning. Original shipping charges on order will not be refunded.
Exchanges
Please contact us at
hello@bellamaas.com or come into one of our physical locations if you are looking to exchange you item purchased online. We cannot guarantee that the item looking to exchange will still be in stock when looking to exchange an item from an online purchase. Exchange may be made for any other item desired.
Store Credit
Store credit for any online returns will be given in the form of an online gift card that does not expire. Once we have received your return either physically through dropping off at one of our locations or through mail, an online gift card will be issued by email for the amount of your order. Original shipping charges will not be refunded.
Bodysuits and intimates are FINAL SALE.
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